We really like our bike and we hope you will too. Here on the support pages, we have collected information that will help you understand how your bike works and quickly get started with cycling. You will also find tips on how to take care of your bike so that it runs many miles without problems. Our new instructional video for the 2022 model can be seen below: Livelo Bikes instructional video
If you cannot find answers to your questions or lack any information, you are of course welcome to contact us at Livelo.
Get started with your Livelo
Congratulations on your new Livelo! Before you start using it, there are a few things we'd like to draw your attention to in order to get started, ride safely and get the most use and enjoyment out of your Livelo.
If you receive home delivery of your bicycle, it is extremely important that you check the packaging upon receipt. Notice of visible damage must be made immediately upon receipt of the goods and recorded in the transport document or in another document. The note must be certified by the driver or delivery person. We also recommend that you take a picture of the packaging if it is damaged to make sure that you will not suffer any damage in case of possible transport damage.
If you get your Livelo delivered to your home, be careful not to roll it over any of the staples that hold the box together - it's easy to happen, and you risk getting a puncture.
NOTE: Stand next to the bike without pressing the pedals when starting to prevent calibration errors.
- On the upper left part of the battery there is a silver button, (A). Press it once.
- On the left part of the handlebar you will find the on/off button (J). Hold it until you see the display light up.
- We recommend locking the battery when leaving the bike for short periods. The lock (G) can be found on the right of the battery holder.
You can change the saddle if you want, but be sure never to raise it higher than the mark on the seat post. If you are well above average height, you can order an extended seat post under the spare parts tab.
- Press the battery start button (A) or start button (B). The lights (C) lights up.
- Press and hold the power button (J) on the handlebar until the display (E) lights up. Avoid loading the pedals before starting up the display as the calibration of the electrical system can be affected by loading the pedals.
- Apply the front brake (G) and at the same time move the slider (F) to the right to release the parking brake.
- Now you can go. We recommend using the rear brake to begin with. That's the right brake lever.
- Remember to lean forward and put your weight on the handlebars to achieve the best stability.
- Adjust the electric assistance level as needed with the plus button (hrs) and the minus button (IN). There you adjust how much you want the electric motor to help. It goes from 1 to 5, where 5 gives maximum power.
- Be careful when you ride the first few times, there is a difference to riding on three wheels instead of two. When you turn, the bike wants to "pull" in the opposite direction and a tip is to lean slightly in the direction you are turning to counteract this.
- Under the right handle you will find two "paddles" (C and D).
- The one you are closest to (C) you press if you want a lighter gear and the paddle that sits behind, away from you, (D) you press if you want a heavier gear.
Care and advice
- It is important that you take care of your bike to extend its life and reduce unnecessary wear and tear.
- Make sure to always have well-inflated tires to avoid unnecessary wear and tear on the tires. It also reduces friction and the risk of a puncture.
- Keep your bike clean – mud, gravel and road salt wear it down. Be careful not to use cleaner on areas where it can penetrate, such as pedals, crank bearings, hubs and chain. Then there is a risk that the grease that protects against rust will disappear.
- After cleaning the bike, it is important to lubricate moving parts such as gears and chain.
- If you hear any kind of noise, contact Livelo or your local bicycle dealer immediately.
- Avoid large temperature differences to protect the bike's components. For example, in very cold weather, avoid taking the bicycle directly from the cold into a room at room temperature.
- If you notice that the effect on one of the hand brakes is reduced, you should immediately contact Livelo or your local bicycle dealer. The cause could be worn brake pads, air in the brake system, hydraulic oil that needs to be topped up or leakage.
IMPORTANT!A battery that is handled incorrectly can cause damage and have a shorter lifespan. Therefore, it is important that you understand how to handle and charge the battery.
NOTEIf you park overnight in a public place, you must ALWAYS remove the battery from the bicycle. Since new batteries are only sold by Livelo Bikes and upon presentation of a receipt, it minimizes the risk of theft.
Li-Ion, high capacity Samsung cells
13.6 Ah, 490 Wh
Number of charging cycles
At least 500
- A fully charged battery is enough for a bicycle ride of 30 to 80 km before it needs to be charged again. The range is affected by how you ride your bike. To get as long a range as possible, you can pedal more, reduce the rubber assist level, ride slowly and avoid accelerating in low gears. The range will also be longer if you regularly lubricate moving parts and pump the tires well.
- ALWAYS keep the battery holder locked while travelling. The battery and contacts can be damaged if it is loose.
- Factors that give a shorter range are: low temperature, headwind, uphill slopes, soft road surface and heavy load.
- We recommend that you charge the battery after each use of the bike. Then the battery lasts longer and the risk of the battery being damaged is reduced.
- The battery is charged detached from the bicycle. In winter, it can be a good idea to charge the battery indoors. The battery's capacity becomes lower when charging in temperatures below -5 degrees.
- Use only the supplied charger. The warranty only applies if you use the included charger. Other chargers can damage the battery and electrical system.
- Only use the charger in a dry environment.
- Make sure your hands are dry when handling the charger.
- Do not touch the charger during a thunderstorm.
- Only connect the charger to the mains when charging the battery.
- Stop charging immediately if you hear unusual noises, detect a leak, or if you suspect something is wrong with the battery.
- Do not disassemble the battery. The battery is sealed. The warranty does not apply if the seal is broken.
- The battery must not be heated or damaged. A damaged battery can leak toxic chemicals.
- Do not immerse the battery in water or any other liquid.
- Keep the battery out of the reach of children.
- Do not charge the bike in direct sunlight.
- Make sure there is good ventilation during charging.
- Unlock the battery lock (A) with the key.
- Lift the battery (B) out of the holder (C) and place it in a dry place protected from sunlight.
- Connect the charger (D) to the wall socket (220V)
- Connect the charger (D) to the battery (G). Be careful with the rubber plug (E), the strap holding it in place can easily come off.
- When the CHARGE lamp (F) on the charger (D) lights up green, disconnect the charger from the battery (B). The battery is then fully charged. It takes about six hours to recharge a fully discharged battery. Avoid leaving the battery connected to the charger for more than twelve hours.
- Disconnect the charger (D) from the wall outlet.
- Deep discharge can damage the battery. There is no danger if the battery runs out during a bike ride, but remember to charge it again as soon as possible. There is then still power left in the battery, even if it is not enough to drive the engine. The battery's self-discharge causes it to slowly lose power even when not in use. If the battery is discharged completely, there is a risk that it cannot be recharged. Therefore, it is important to charge the battery as soon as the charge level starts to get low.
Adjustments and repairs
- The upper part of the display (A) gives you information about the bike's speed. There are three different modes. AVG shows average speed, MAX is maximum speed and SPEED indicates current speed.
- The display also helps you keep track of the battery charge level (B). 100 percent means the battery is fully charged.
- Selected elastic assistance level (C) are indicated by the numbers 0 to 5.
- At the bottom of the display (D) displays information about how far and how long you have driven. Distance traveled is displayed in three different ways. Trip measures distance traveled when the elystem is switched on and can be reset whenever you want. You reset by selecting Trip and then hold the plus button (hrs) and the minus button (IN) at the same time. When you reset Trip is also reset AVG, MAX and Time.
- ODO also shows distance driven with the electrical system on, but cannot be reset but shows total distance driven.
- Dist calculates range with electric assistance based on how much power is required at the moment. Dist varies during driving and only provides a rough estimate of the battery's range.
- Time is a stop watch that shows how long you have driven since the last reset. You reset the stopwatch by selecting Time and then holding down the plus button (hrs) and the minus button (IN) at the same time.
- You select the type of information to be shown in the upper and lower part of the display by pressing and quickly releasing the on/off button (G). With two quick presses of the on/off button (G) you enter the menu for advanced settings. To return to the main menu, quickly press the power button twice.
- Date and time. To set the date and time, double-click the plus button (hrs) and takes you via the minus button (IN) down to "time".
- On the new model from 2020, you can activate and select a password which is then needed to start the display. This can be a good protection to prevent the bike from falling into the wrong hands.
Enable password: Double-click the plus button, scroll with the plus button down to "start password". Press the start button. Use the plus and minus buttons to select your password. When you're done, press the start button again. Then you go up to "start input" and change to "ON". From now on, you will have to enter the correct password every time you start the display. The password is linked to your last password setting.
*You will have 30 seconds to enter the correct password when starting the display. If you fail, the display will turn off.
*Password reset is only possible during a firmware update if you forget your password.
- To increase the assistance level, press the plus button (A) on the handlebars. To reduce or turn off the electric assistance, press the minus button (B). The electrical assistance level is shown on the display (C) with the numbers 0 to 5.
- If you don't want any ela assistance when cycling, choose level 0. If you need a lot of help, raise the level to 5.
- You can also use the electric assistance to guide or drive the bike at walking speed without pedaling. This feature can be useful if you want to guide the bike up steep hills. To set the assist level to walking speed, hold down the plus button (A) for more than two seconds. The electrical assistance level is shown on the display (D) as the letter P and the bike starts rolling forward. Release the plus button (A) when you want to stop the bike.
- Note, the following only applies to the new 2020 model. On the new model, you can use the "elastic assistance without pedaling" also in reverse. You do this by changing the plus button, under point 3, to the minus button (B). It can be good to use if, for example, you are reversing around a corner. NOTE: The reverse function does not work on the extreme positions of the gear (heaviest and lightest gear)
You need this to adjust the brakes: Allen key 5 mm
How to use:
- Release the parking brake if the front brakes are to be adjusted.
- Loosen the screws (A) but leave them in place.
- Hold the handbrake firmly so that the brake pads (B) pinches the brake disc (C) and simultaneously tighten the screws (A).
- Spin the wheel and check that the brake caliper (D) is centered over the brake disc (C). Redo the setting if the brake caliper is crooked.
- Spin the wheel and apply the parking brake to make sure the brakes are working.
This is what you need to fix a puncture on the front wheels:
- Tire remover
- Puncture repair kit or new hose
How to use without removing the wheel:
- Fold the support under the basket or place something under the basket so that the wheel with a puncture spins freely.
- Use a tire remover to loosen the tire.
- Repair or replace the hose.
- Roll on the deck. If you change the tire, you should make sure that the direction is correct when you put on the new tire. The correct direction is usually marked with an arrow on the edge of the tire.
- Pump the tire.
If you want to remove the wheel to repair a puncture at a repair shop or elsewhere, you need a 5 mm hex key.
How to use:
- Loosen the screws (A) with a 5 mm hex key and remove the caliper (B).
- Loosen the screw (C) with a 5 mm Allen key. Be sure to insert the Allen key as far as it will go. The screw is tight and the slot in the screw can be destroyed if the Allen key slips. The black cap around the screw is left-handed but generally does not need to be loosened. If you cannot get the wheel off relatively easily with the Allen key, contact a workshop.
- Pick off the wheel. Avoid touching the handbrake when the wheel is removed. If the brake pads close, you need to pry them open with a flat screwdriver and then adjust the brake.
- Fix a puncture or change a tyre.
- Install wheels and tighten screw (C).
- Install the brake caliper (B) but let the screws (A) be loose.
- Set the brake.
- Screwdriver with Torx T20
- Fixed spanner 15 mm or spanner
- Tire remover
- Puncture repair kit or new hose
Tip! Photograph the parts before you take them off, so it will be easier to put them back in the right place.
How to use:
- Put in the heaviest gear so that the chain ends up on the smallest cog.
- Turn off the electrical system.
- Remove the cable ties that hold the cable to the motor in place. (A). Note where the cable ties were placed so it is easy to put new ones when reassembling the wheel.
- Pull out the cable (B) out of the frame and turn the silver ring (C) to disconnect the cable.
- Place a suitable object as support under the bike.
- Remove the screw (D). Use screwdriver with Torx T20.
- Remove the nuts and washers (E) on each side of the wheel.
- Lift off the wheel. Depress the reverse gear (F) while moving the wheel down. Avoid touching the handbrake when the wheel is removed. If the brake pads close, you need to pry them open with a flat screwdriver and then adjust the brake.
- Repair the puncture. If you change the tire, you should make sure that the direction is correct when you put on the new tire. The correct direction is usually marked with an arrow on the edge of the tire.
- Install the wheel. Put the chain on the smallest sprocket and fit the washer (G), the brake disc (hrs) and the tile (IN). Make sure that the elevation on the tray (IN) points down.
- Replace the nuts and washers (E) and tighten. Make sure the wheel sits straight.
- Insert the screw (D) and tighten.
- Spin the wheel to check that it sits straight. If necessary, loosen the nuts and the screw to adjust the wheel.
- If the brake disc (hrs) is against the brake pads, you need to adjust the brake.
- Plug in the cable (B) and slide it back into the frame.
- Secure the motor cable with new cable ties at the same points. (A).
- Pump the tire.
- The electrical system consists of a motor (A), a battery (B), display (C), control buttons (D) and controller (E).
- The motor is activated when you pedal and assists up to 25 km/h. The electrical assistance level is shown on the display (C) and can be adjusted using the control buttons (D) on the handlebars. Of course, it is also possible to cycle completely without electric assistance as on a normal bicycle.
- You can also use the electric assistance to guide or drive the bike at walking speed without pedaling. This feature can be useful if you want to guide the bike up steep slopes.
- The controller (E) handles the communication between the battery and the engine.
- There are also sensors on the bike that detect how much power the battery needs to provide at a certain time. Each time you start the electrical system, these sensors are calibrated. If the pedals are loaded during calibration, the input values will be wrong and the bike may feel sluggish to pedal. Therefore, avoid straining the pedals before the display has lit up at start-up. If that happens, just restart the electrical system again.
- The range with electric assistance is 35-80 km depending on electric assistance level, load, road gradient and wind.